Legal Information

Privacy Policy

Last Updated: June 01, 2026

At CeramicSource, we value the trust you place in us as your manufacturing partner. This Privacy Policy outlines how we collect, use, and protect your personal and business information when you interact with us, request quotes, or place OEM/ODM orders. We are committed to maintaining the confidentiality of your proprietary designs and business data.

1 Information We Collect

As a B2B manufacturer, we primarily collect business-related information necessary to facilitate trade, customization, and logistics. This includes:

  • Contact Information: Name, job title, company name, email address, phone number, and shipping address.
  • Project Data: Design files (AI, PDF, CAD), technical specifications, artwork, and branding assets required for OEM/ODM production.
  • Transaction Information: Banking details, tax identification numbers, and order history necessary for invoicing and customs clearance.

2 How We Use Your Information

We use the collected information strictly for business purposes, including:

  • Processing inquiries and providing accurate price quotations (FOB/EXW/DDP).
  • Manufacturing custom samples and mass production orders according to your specifications.
  • Arranging logistics, export documentation, and customs clearance.
  • Communicating production updates, quality control reports, and shipping notifications.

3 Intellectual Property & Confidentiality

We understand that for OEM/ODM clients, intellectual property (IP) is your most valuable asset. We do not share, sell, or display your custom designs, molds, or artwork to third parties without your explicit permission. Your proprietary designs are used solely for the production of your specific orders. We are open to signing Non-Disclosure Agreements (NDAs) prior to receiving sensitive design files.

4 Data Sharing and Disclosure

We do not sell your personal data. We may share necessary information with trusted third-party service providers solely to fulfill your orders:

  • Logistics Partners: Freight forwarders, shipping lines, and courier services (DHL/FedEx) to deliver samples and goods.
  • Payment Processors: Banks and financial institutions to process international wire transfers (T/T, L/C).
  • Regulatory Authorities: Customs and tax authorities as required by law for export/import compliance.

5 Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. Access to client design files and customer lists is restricted to authorized personnel involved in the production and account management process.

Contact Us

If you have any questions about this Privacy Policy or our data handling practices, please contact us:

Email Support

[email protected]

Phone

+86 18873369522

Address: Liling City, Hunan Province, China